What's the best way to buy a Velocity Press book?
Buying books in our shop is a great way of supporting VP. By purchasing directly from us you are helping contribute to the growth of our independent business and maximising the potential for us to bring out exciting new books. Plus, we offer a 10% discount for all new customers. That being said, it’s also a great idea to support your local independent bookshop and record store…
How do you send UK post?
Post in the UK is sent second class for all packages weighing under 2 kg. However, we do also offer a tracked service. Please email email@example.com if you would prefer this option. For packages over 2 kg, we use a courier delivery service.
Do you send orders to any country?
Yes, we ship worldwide. All overseas orders are sent standard airmail without tracking. All postage is sent via Royal Mail although we do use courier services for larger packages. However, we do also offer a tracked service. Please email firstname.lastname@example.org if you would prefer this option.
Are there discounts for buying in bulk?
Absolutely. Discounted rates start at 20% for orders of 5+ copies. Please email email@example.com if you’re interested.
How long does it take you to send orders?
If the product is in stock we aim to get our books sent out on the day of ordering or the very next working day. However, at busy times please allow up to three days handling time. If an item on your order is out of stock we will hold the whole order for 28 days to allow more stock to come in. If the item is still out of stock after 28 days we will advise accordingly.
Can you send my order to a different delivery address?
Yes, but you need to ensure you provide a separate delivery address when you place your order.
You told me my package left a week ago, it's still not here?
Have you checked your local post office, received a card from the mail company? Unless a signed for service is paid for we are unable to track parcels once they have left our warehouse. However, we are able to claim for lost post but the item is not classified as ‘lost’ until it has been missing for 15 working days or 30 days for an international item After these periods you can submit a claim.
What information do you need to trace my order?
We need your order number or your full name and invoicing address as quoted on your order.
Can I request you leave the parcel with a neighbour or in an outbuilding?
Please do not make any such requests when placing your order. We cannot include special requests such as “leave in the porch” etc. Once the items have left our premises they are in the hands of the shipper. Most of our orders are dispatched using Royal Mail which is duty-bound by law to deliver to the recipient’s address anyway. It makes far more sense if you are not at home most of the day to request delivery to an address where you know someone will be there to receive it, such as a place of work or a family member’s home.
Can you tell me how much the shipping will cost for my order?
Shipping is calculated as you place your order and will be clearly stated before you complete the transaction.
Can you tell me how much my order will be in my own currency?
No, we cannot as currency rates fluctuate continuously. We suggest you use an online currency calculator to give you an approximate rate but please note the rate at which you pay will depend on that set by your bank or credit card company at the point in time they make the conversion.
Will I have to pay duties?
For overseas orders shipping additional import charges/taxes may need to be paid by you upon delivery.
If I pre-order, when will I receive my order?
Your pre-ordered book will be shipped as soon as the book is published. For each title available for pre-order you can see the approximate publication date. As soon as we have shipped your order, you will receive an e-mail.
What's your returns policy?
While we hope you never want to return a book, we are, of course, happy to accept returns of any books that you’ve ordered incorrectly or if there are any defects. Please send an e-mail to firstname.lastname@example.org for details.
Where can I get updated on company news?
Please subscribe to our monthly newsletter.
Who do I contact with a press enquiry?
If you’d like to interview one of our authors or write a review please contact email@example.com.
Do you accept book submissions?
Yes, please send a brief summary, about 800 words long, of what you have written, or intend to write to firstname.lastname@example.org. A separate breakdown of chapters is useful if you have one. We can then decide whether we want to see your completed manuscript or discuss a commission with you.
Do you accept foreign rights enquiries?
If you would like to enquire about the rights to publish one of our titles in a different territory or format, please email email@example.com
Do you offer any work experience?
Yes, but please note we are not in a position to offer any pay. Please familiarise yourself with our titles and our approach before contacting us. If our books don’t sound interesting to you, then we would suggest that you won’t benefit from work experience with us. We would like you to have read at least one of our titles before getting in touch. If you’re interested please email firstname.lastname@example.org
How can I stock your books in my shop?
UK book stores and record shops part of a chain please contact Turnaround Distribution. Tel: 0208 829 3000/email: email@example.com
This page is a work in progress – check back when you can for the latest questions and answers, and get in touch if you have a query not addressed here.